Billing and invoicing

VenueOS is priced per screen — you pay for each display you connect, and every plan includes the entire product. There's no feature gating: one screen or a thousand, you get signage, kiosks, live scoreboards, and emergency alerts.

What you pay

• Monthly — $25 per screen per month, billed on the same day each month. Cancel anytime.
• Annual — $240 per screen per year, which works out to $20 per screen per month — a 20% saving over monthly.

Admin and operator logins are always free and unlimited — you're only billed for connected screens. Add or remove screens whenever you like and we prorate the change automatically.

Larger districts, chains, and venues can also talk to us about a custom Enterprise volume agreement — see Purchase orders and invoicing below.

Free trial

Every new account starts with a 14-day free trial — no credit card required. Connect up to 3 screens and use every feature while you evaluate. Add a payment method whenever you're ready to go live or to connect more than three screens.

Emergency alerts always work, on every screen, regardless of your billing status — we never let a billing issue interrupt a life-safety alert.

Paying by card (self-serve)

When you're ready to pay, go to Settings → Billing and choose the monthly or annual plan. You'll be taken to Stripe's secure hosted checkout to enter your card — VenueOS never sees or stores your card details.

After checkout, the same Settings → Billing page opens the Stripe Customer Portal, where you can update your card, switch between monthly and annual, download invoices and receipts, and cancel — all yourself, no email tickets required.

Purchase orders and invoicing (Enterprise)

Prefer to pay by purchase order or invoice instead of a card? That's handled through an Enterprise agreement — it's sales-led, not self-serve, so we can set up PO billing, net-30 invoicing, and volume pricing for your fleet. Email billing@venue-os.app and we'll get you set up.

There's no "add a purchase order" button in the app today — PO and invoice billing is arranged with our team, not configured yourself.

Changing or canceling

• Add or remove screens anytime. We prorate the difference on your next invoice.
• Switch monthly ↔ annual from the Stripe Customer Portal.
• Cancel from the Customer Portal. Your account stays active through the end of the period you've already paid for.

If a card payment fails, we retry and give you a short grace period to update your card before the account moves to read-only — your screens keep showing already-scheduled content in the meantime.

Once a paid period ends (or after you cancel), the account moves to read-only. You keep a 90-day window to export your templates, assets, and audit logs. See our terms of service for the full billing and termination language.

Refunds

Annual plans are prepaid for the year; annual customers are honored through their current term. If you think you've been billed in error, email billing@venue-os.app and we'll look into it.

Who to contact

• Billing questions / a charge you don't recognize: billing@venue-os.app
• Enterprise, purchase orders, or invoicing: billing@venue-os.app — tell us your organization and rough screen count and we'll set up a PO/invoice agreement.
• General help: support@venue-os.app

For the full legal terms, see our terms of service and pricing page.