Billing and invoicing

VenueOS is priced per screen — you pay for each display you connect, and every plan includes the entire product. There's no feature gating: one screen or a thousand, you get signage, kiosks, live scoreboards, and emergency alerts.

What you pay

• Monthly — $25 per screen per month, billed on the same day each month. Cancel anytime.
• Annual — $240 per screen per year, which works out to $20 per screen per month — a 20% saving over monthly.

Admin and operator logins are always free and unlimited — you're only billed for connected screens. Add or remove screens whenever you like and we prorate the change automatically.

Larger districts, chains, and venues can also talk to us about a custom Enterprise volume agreement — see Purchase orders and invoicing below.

Free trial

Every new account starts with a 14-day free trial — no credit card required. Connect up to 3 screens and use every feature while you evaluate. Add a payment method whenever you're ready to go live or to connect more than three screens.

Your billing status never gates an emergency alert. There is no seat check, licence check, or payment check anywhere on the emergency trigger path — an expired trial, a failed card, or a past-due invoice cannot stop a lockdown from dispatching. (Delivery to any individual screen still depends on that screen being powered on and reachable; see the Emergency system overview.)

Paying by card (self-serve)

When you're ready to pay, go to Settings → Billing and choose the monthly or annual plan. You'll be taken to Stripe's secure hosted checkout to enter your card — VenueOS never sees or stores your card details.

After checkout, the same Settings → Billing page opens the Stripe Customer Portal, where you can update your card, switch between monthly and annual, download invoices and receipts, and cancel — all yourself, no email tickets required.

Purchase orders and invoicing (Enterprise)

Prefer to pay by purchase order or invoice instead of a card? That's handled through an Enterprise agreement — it's sales-led, not self-serve, so we can set up PO billing, net-30 invoicing, and volume pricing for your fleet. Email billing@venue-os.app and we'll get you set up.

There's no "add a purchase order" button in the app today — PO and invoice billing is arranged with our team, not configured yourself.

Changing or canceling

• Add or remove screens anytime. We prorate the difference on your next invoice.
• Switch monthly ↔ annual from the Stripe Customer Portal.
• Cancel from the Customer Portal. Your account stays active through the end of the period you've already paid for.

If a card payment fails, we retry and give you a short grace period to update your card before the account moves to read-only — your screens keep showing already-scheduled content in the meantime.

Once a paid period ends (or after you cancel), the account moves to read-only. You keep a 90-day window to export your templates, assets, and audit logs. See our terms of service for the full billing and termination language.

Refunds

Annual plans are prepaid for the year; annual customers are honored through their current term. If you think you've been billed in error, email billing@venue-os.app and we'll look into it.

Who to contact

• Billing questions / a charge you don't recognize: billing@venue-os.app
• Enterprise, purchase orders, or invoicing: billing@venue-os.app — tell us your organization and rough screen count and we'll set up a PO/invoice agreement.
• General help: support@venue-os.app

For the full legal terms, see our terms of service and pricing page.