Billing and invoicing
How invoicing works, when you get charged, and how to upgrade or cancel.
VenueOS bills per building (tenant), not per screen or per user. Here's how it works.
Billing cycles
We offer two cycles:
- Monthly — charged on the same day of each month
- Annual — charged once a year, with a 15% discount
District plans default to annual billing with a purchase order option. Single-school plans default to monthly credit card.
Free pilot period
Every new account gets a 30-day free pilot with no credit card required. At day 25, we'll email an admin a reminder. On day 30, if you haven't added a payment method or PO, your screens will continue to show content but new changes will be blocked until billing is set up. Content already scheduled keeps running — we never let a billing issue cause an emergency alert to fail.
Paying with a purchase order (PO)
Most districts pay by PO rather than credit card. To set up invoice billing:
- Go to Settings → Billing → Payment method → Add purchase order.
- Enter your PO number, billing contact, and district business office email.
- We'll email a W-9 and our vendor packet on request.
Invoices are due net 30 from issue date. Payments can be made by ACH, check, or wire. We do not accept credit cards for invoice-billed accounts.
Upgrading mid-cycle
Moving from Single School to District: pro-rates automatically. We'll credit the unused portion of your Single School plan against the first District invoice.
Moving from District to Enterprise: needs a contract. Contact sales.
Downgrading / canceling
Cancel anytime from Settings → Billing → Cancel subscription. Your account stays active through the end of the current billing period, then switches to a read-only 90-day grace window. During grace, you can export templates and audit logs but cannot schedule new content.
After 90 days, data is permanently deleted unless you've requested an extension in writing.
Refunds
We offer prorated refunds for annual plans if you cancel within the first 60 days. After that, annual plans are non-refundable but can be paused.
Who to contact
- Billing questions: billing@edusignage.app
- PO setup / W-9: ap@edusignage.app
- Refund requests: must come from a SCHOOL_ADMIN or higher via billing@edusignage.app
(Email addresses are placeholders — the user will fill in real support contacts before launch.)